Contact Us

Got a question, a correction, or a tip on an operator we should look at? We'd like to hear from you. Australian Online Pokies is run by a small editorial team, and reader feedback genuinely shapes how the site evolves.

How to Reach Us

The fastest way to get in touch is by email. We read everything that comes in and aim to respond within two business days, Monday through Friday, AEST. For urgent corrections (fact errors, broken links, outdated bonus terms), please mention "URGENT" in the subject line and we'll prioritise the response.

General enquiries, editorial feedback, partnership requests, press:
support@aupokies.com

What We Can Help With

• Fact corrections — found something out of date or inaccurate? Let us know and we'll verify and update.
• Operator complaints — if you've had a bad experience at a casino we recommend, we want to know. We've removed operators from the site after reader reports.
• Tips on new operators — if there's an Australian-facing casino we should be reviewing, send the URL and a couple of lines on what makes it stand out.
• Partnership and media enquiries — for affiliate, content, and PR-related requests.
• Editorial corrections — typos, broken links, broken images.

What We Can't Help With

We are not a casino. We cannot:

• Process deposits or withdrawals
• Resolve account or KYC issues at any operator (you must contact the operator's support directly)
• Provide tax, legal or financial advice
• Reverse losses or refund deposits

If you've got a dispute with a specific casino, contact the operator's support first. If they are unresponsive, you can escalate to the operator's licensing authority (Curaçao Gaming Control Board, Anjouan Gaming Authority, or Malta Gaming Authority depending on where the operator is licensed). The licence number and regulator details should be visible in the casino's footer.

Privacy

When you email us, your message and email address are used only to respond to your enquiry. We do not add you to mailing lists, sell your details, or share your message with operators. See our Privacy Policy for the full picture.

Responsible Gambling

If you need immediate, confidential support around gambling, please contact Gambling Help Online on 1800 858 858 (24/7) or Lifeline Australia on 13 11 14.